The process of determining the fastest and shortest routes for NEMT drivers is known as route optimization. The aim of route planning is to decrease the mileage and still make as many stops as needed. In the NEMT sphere, the team of dispatchers who schedule and arrange drivers’ routes have the biggest influence on the productivity and financial success of the business they work for. During route planning, they consider a variety of parameters, including pick-up and drop-off location, vehicle’s capacity and the covered distance.
What are the risks of route optimization deployment?
Nowadays, all NEMT software providers promote the advantages of route optimization, which include a relatively small number of employees required at work and accordingly economy of resources, increased efficiency and reduced time on the road. However, making route optimization a requirement at the initial stage of the project frequently causes confusion inside the service organization, particularly when the first attempts fail to deliver the promised value. Without a doubt, route optimization plays a crucial role in achieving maximum efficiency in the working process. Nevertheless, you should carefully control the introduction of route optimization into your company to increase your chances of a successful service management system implementation.
Automating company procedures merely for the sake of speed will not be beneficial. When it comes to the NEMT industry, improperly designed or flawed systems immediately affect the final user with the service that falls short of their expectations. A thorough understanding of the business, thoughtful analysis, and maximum attention are necessary for the successful deployment of route optimization. Therefore, most skilled and knowledgeable analysts are given the task to work on route optimization. Eventually, the company finds it necessary to make sure that work is prioritized because route optimization vendors charge extremely high fees for the implementation of their services. As a result, qualified personnel require and spend more time to handle the system, at the expense of reengineering of business processes. In order to maximize benefits and revenues, the company’s focus should be on establishing efficient operational business procedures.
